EMPTM Course Curriculum
Executive Master's Program in Telecommunication Management (EMPTM)
The curriculum of EMPTM is designed for working executives, who would like to move ahead in the field of Telecom/ IT by upgrading their knowledge and acquiring the necessary skills. It is developed in consultation with top firms, some of which include Bharti AirTel, Oracle, Wipro, Accenture, Boston Consulting Group (BCG), Crisil, Reliance Communication, Tata Communications, Orange, Vodafone, Avaya, Ericsson, Nokia, BSNL, MTNL, GTL, Bain, ICICI Bank and Indus Venture.
Total Credit Hours of Program: 54 credit hrs
Each course is of 1 credit hrs to 3 credit hrs
Core Courses: 45 credit hrs �
Elective Courses: 9 credit hrs
Two Live Consulting Project
Two Business Case Development
One Telecom Market Report
Course Curriculum: The EMPTM program is of three terms spread over one year.
Core Courses
Elective Courses
Brief Overview of Core Courses:
Telecom Technology:
Next Generation Networks (NGN)
The main objective of this course is to provide students with in-depth understanding of Next Generation Network (NGNs) technologies. It will also focus on Broadband and Next Generation Networks (NGN) from technology, regulation and business aspects.
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It will cover the fixed broadband Internet access, including DSL, cable and FTTH, as well as regulation and business aspects of broadband networks and services. Further, the course will include NGN architectures and protocols, Quality of Service (QoS) in NGN, security mechanisms, transition of PSTN and IP networks to NGN, IPv6-based NGN, as well as business challenges for the Next Generation Networks.
�It will also cover the mobile broadband and NGN, including 3GPP mobile broadband (LTE/LTE-Advanced), IEEE mobile broadband (Mobile WiMAX, WiFi), Fixed-Mobile Convergence (FMC), IMS (IP Multimedia Subsystem) for NGN, mobility and location management, NGN mobile services, as well as regulation and business aspects.
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Finally, the course will incorporate broadband and NGN services (Next Generation VoIP, IPTV over NGN, web services in NGN, cloud computing, Internet of things, Web of things), as well as business and regulation challenges for broadband and NGN services.
Telecom Billing
This course offers a comprehensive introduction and is a guide to the main types of billing systems and services available in modern telecommunications. The outline encompasses the entire end-to-end billing processes, with major focus on the interfaces with OSSs, BSS, network management, finance, marketing, pricing and customer support.
Telecom Technologies – The Emerging Picture
With telecom technologies changing rapidly, there is a need to thoroughly understand the capabilities, limitations, and implications as each new system is adopted. This module sets out the emerging picture logically – tackling the building blocks first, before looking at the different access and core network systems in more detail.
The picture is built up from the basics to include the way in which the different technologies and elements interact to provide the overall user experience. For the mobile technologies, we concentrate on the 3GPP family, and the evolutionary path through GSM, GPRS, EDGE, 3G W-CDMA and HSxPA, and onto LTE and also including WiMAX. Interoperability, compatibility, and roaming scenarios are all illustrated.
• Network Building Blocks • Mobile • Fixed • Convergence • WiMAX.
Telecom Business:
Managed Services
Today Managed Services (MS) has become� part & parcel of telecom network operations globally. This 21st century concept is being adapted by ever increasing number of network Service Providers (SPs)� world-wide. �The ABI Research projected the global revenue of MS as 25Billion USD in 2017 from that of 14Billion USD as on 2012.
In India, the concept of MS commenced with a bang in the year 2004 -05. Since then quite a lot of experiments are being performed in Indian scenario. Globally, technology owners and original equipment manufacturers (OEMs) are considered to be partners of SPs to provide MS and thus help SPs to concentrate on their highly demanding core business to address ever increasing competition and changing mode of business.� With the help of MS, today Service Providers�� could focus on ‘Services Driven’ telecom business rather than ‘Technology Driven’ one.
The study of telecom management would remain incomplete without the grasp of Managed Services.
A Take from the course “An Introduction to Managed Services in Telecom”.
Students� of this course would take an enjoyable journey though the alleys of the concept of MS in telecom� network operations. They would be taken through the following:
- The Concept of Managed Services.
- Traditional approach to Network Operations.
- Challenges faced by incumbent Service Providers.
- Drivers of Managed Services.
- Concerns on Outsourcing .
- How to choose the right MS partner.
- Importance of MS Project Management.
- Importance of MS Program Management in the life cycle of MS.
- Types of MS.
- Managed Services Contract with SLAs and KPIs.
- IT domain Managed Services.
- A set of relevant MS case studies by students with faculty guidance........ And many more.
Telecom Business Trends and Analysis
The course provides strategic analysis of key regulatory, technical, and financial trends impacting the established and new entrant service providers. It analyzes the technology trends underlying many of strategies and the principles the executives are applying as they attempt to build new businesses .A hands-on, applications-based workshop for analytically oriented planners and managers. Drawing heavily on examples and recent forecasts from the telecom industry, this seminar provides the participant with an excellent overview of trends in the telecom industry.
A comprehensive look at the evolving telecoms business world – from shareholder to customer, and all that lies between. This module sets the scene for the rest of the week, and covers key elements of the business environment in which telecoms companies find themselves. The view of shareholders, telecom operators, vendors, service providers, and very importantly, the customer, are all examined. The changing (and increasingly complex) interrelationships between the different players are discussed.
Project Management
The course focuses on project management as a core competency and the application of key project management tools and technologies across business units. In addition to learning this model, participants will gain an overview of project management methodology and their role as either a manager with project management responsibility or as a member of a project team. Key elements of this course include: How to solve complex environmental problems, How to plan projects, to establish realistic timelines, and to obtain commitment from your organization, How to manage project teams to produce real results with team member satisfaction, How to manage multiple projects and how to use contracts to achieve maximum performance.
Revenue Assurance
In this course you will learn the root causes of billing errors and their potential impact. Tried and tested techniques are described for assessing current performance levels, setting appropriate performance targets, and managing the technology and business processes to achieve an optimal level of revenue assurance. The business case for implementing and maintaining a revenue assurance function is examined and examples of current regulation and the obligations placed on operators are described. Revenue assurance impacts the bottom line in a service provider’s business - our courses offer hands-on experiences and solutions as they apply to real-world situations.
Telecom Regulatory Issues
This course covers the complex political, legal, administrative, financial and procedural issues associated with global telecommunications regulation. The local, national, and international legal aspects that regulate telecommunications and the role of the international organizations involved in this process. It also gives an overview of basic telecom economics, licensing, resource allocation and control process. Also introduces a wide range of regulatory and policy issues affecting the telecommunications industries. �Developments in technology, business practices, and regulatory philosophy are leading to dramatic changes in how these industries are regulated. �The goal of this course is to help you understand the implications of these changes for business strategy and for society as a whole.
As in many other industries, regulators of the telecommunications industry have aimed to bring affordable products and services to the general public, while allowing participating companies to make adequate profits. All levels of government regulate telecommunications, from the city that controls the placement of telephone wires up to the nation state which issues licenses to broadcast. Because of the nature of telecommunications and the importance of the information it carries, national and international politics are also heavily involved. The purpose of this course is to investigate the institutions that affect the use of telecommunications. Some time will be devoted to the various parts of the government that are involved in this endeavor, such as the Department of Telecommunication, TRAI and TDSAT including the role of international institutions, including the ITU, UNESCO, and the various satellite organizations such as INTELSAT.
This course also includes Tariffs, Billings, Arbitration, cost/ benefit analysis, regulation, policy, Quality of Service performance of Basic and Cellular Mobile Telephone service, TRAI act, Interconnect Agreement, Universal service obligation.
Value Added Services (VAS)
As average revenue per user decrease from voice drops, and voice becomes commoditized, Telcos are increasingly looking at other sources of an additional revenue stream. The end users have also embraced VAS and it contributes substantial additional revenues to different Telcos. Thus Mobile VAS has become an important element in the growth of mobile telephony. This course explores the various aspects of VAS.
Business Management:
Accounting for Management
The goal of Financial Accounting Concepts is to enable students to understand how any given business event affects the financial statements. To that end, Edmonds' uses a horizontal financial statements model that allows students to see the simultaneous impact of a single business event on all of the key financial statements (the income statement, the balance sheet, and the statement of cash flows). This model also provides an effective means for comparing the effects of one transaction with the effects of another transaction. These are the big picture relationships that both accounting majors and general business students need to understand to function effectively in the business world.
Business Communication
Writing and speaking skills are necessary for a career in management. Students polish communication strategies and methods through discussion of principles, examples, and cases. Several written and oral assignments most based on material from other subjects and from career development activities. Corporate Communication is intended to help you think strategically about communication and to aid you in improving your writing, presentation, and interpersonal communication skills within a managerial setting.� We will look at a range of successful practices and guidelines that have been derived from both research and experience, give you the opportunity to practice your skills, and provide you with feedback to help you strengthen them.� Typically, we will use a workshop format that relies heavily on discussion and in-class exercises.
Business Environment
This course provides an understanding of global, political, economic, social, technological and ecological relations, and their implications for business. The study of Business Environment helps students to develop analytical thinking and decision-making skills.
It also enables them to learn the importance of globalization and its impact on international business. It also helps to understand the importance of the development of different political economies and the reason behind it. Students get exposure to learn the impact of institutions and organisations on business. Develop a broad understanding of international trade theory and trade policy. Understanding the major drivers behind the barriers to foreign direct investment and evaluate & assess opportunities & threats arising in the business environment.
Financial Management
This course teaches the nature and workings of financial markets and their use by corporations, investors and others. They will acquire some skills in modern valuation techniques, including the pricing of fixed-income securities, equities, foreign exchange and derivatives. They will learn about the principles of finance, including arbitrage, market efficiency, and portfolio theory. In the context of corporate finance, the course will introduce the key principles of selecting real investments, financing them, and managing financial risk. From the point of view of investors, individual as well as institutional, we will consider the principles of portfolio selection and management. Finally, the course will look at how banks and other financial institutions make money by bringing issuers and investors together.
Human Resource Management
This course explores the central, strategic role that HR plays in making organizations more competitive. It examines personnel management concepts and practices including: recruitment and selection of employees; equal opportunity; training and development; performance appraisals; compensation and benefits; and labor relations. This course has a special focus on the increase of globalization and workforce diversity in the high-performance organization.
Managerial Economics
This course is an amalgamation of macroeconomics and managerial (or applied microeconomics). Macro Economics deals with the principles of economics that involve the measurement of and interrelationships between aggregate economic variables, and policies that help ensuring sound health of economy. In the context of globalization and greater role being assigned to the private enterprise in the erstwhile regulated economies, it is becoming a real challenge for evolving and fine-tuning macroeconomic policies in line with the rapid changes occurring from time to time both in the national and global economy. The first part of the present course has been designed to help students to familiarize with major macroeconomic variables that determine the macroeconomic state and influence pace of growth of an economy. The course also aims at exposing the management students to influences of such policies on the economic environment in which business organizations need to operate, so that they could make timely and appropriate policy decisions.
Business and economic environment of a country remains dynamic and more so in the present era of globalization. Latter part of this course is concerned primarily with basic microeconomic principles and concepts, and analyzing of the economic and business environment for arriving at suitable managerial decisions that can be implemented by commercial firms for desired business outcomes.
Marketing Management
This course provides a structured approach to marketing management, guiding the student through market analysis, customer segmentation, product development, service development and marketing implementation. The objective of the course is to give the students an understanding of marketing as an inherent area of their responsibility. They will be exposed to core concepts of marketing that will be found useful in understanding markets, trends, customers, competition and other areas when working in any organization.
Organizational Behavior
The recent economic development has benefited the business units in terms of technology and availability of finance. However, in such situation deep understanding of management and human resources has become the decisive factor in survival and growth of business. The organizational behaviour course helps individual in understanding himself as well as others. Successful execution of managerial job requires effective handling of people and the course outline covers study of human behaviour at individual, group and organizational level.
Operations Management
After completing this course you will have a thorough understanding of competitive advantages, strategic plans, activities and critical decisions that are required when managing operations in an organization. You will know the characteristics of an operations manager and the relationship between operations, productivity and competitiveness. This course will help you gain a good knowledge of inventory and quality management.
Principles & Practices of Management
Principles & Practices of Management�is a universal phenomenon. In this course you can study about all organizations - business, political, cultural or social are involved in management because it is the management which helps and directs the various efforts towards a definite purpose. According to�Harold Koontz, “Management is an art of getting things done through and with the people in formally organized groups. It is an art of creating an environment in which people can perform and individuals and can co-operate towards attainment of group goals”.
This course teaches about how is the management involved in creating an internal environment: - It is the management which puts into use the various factors of production. Therefore, it is the responsibility of management to create such conditions which are conducive to maximum efforts so that people are able to perform their task efficiently and effectively. It includes ensuring availability of raw materials, determination of wages and salaries, formulation of rules & regulations etc.
Quantitative Techniques
This course teaches you about the use of mathematical and statistical models rapidly becoming more common in economic and financial analysis. The quantitative analysis of data is often used as a guide in forecasting and in investment and portfolio decisions. The literature on finance is increasingly relying on formal mathematical models to explain the behaviour of security prices and rates of return. It is therefore essential that you acquire a sound knowledge and understanding of the most commonly used mathematical and statistical methods, both in order to be able to read the recent literature on finance and in order to develop further your professional ability in financial management.
Strategic Management
This course is an introduction to the field of Strategic Management. It covers the key concepts and theories in the field and how they can be applied to real business situations. It is reflective of the breadth of issues that underlies the business curriculum. A team-based and experientially focused emphasis is designed to promote student awareness of real-world business developments and develop practical skills as well as fundamental knowledge and abilities. The intellectual core of the course will emphasize a holistic and strategic inquiry of the driving forces of competitive markets, the importance of history, the complexity of resource allocation under uncertainty, and the need to develop firm-specific capabilities that are flexible and responsive to changing situations.
Other Activities
Leaders Speakers Series: A learning dialog, an�opportunity�for students and alumni to meet and learn from the thought leaders.
Industry Domain Expert Lectures: It offers a great opportunity to meet and share knowledge with various Industry Domain Experts from various top firms.
Business Consulting Workshop: This workshop talks about Business Consulting and what skills, experiences, and connections you need to start your career as a consultant with a business consulting firm, the government, or a nonprofit organization. �
Managing Career Workshop: This workshop is aimed to help you to map out your�career skills and career development, explore possible directions for the future and develop your own strategy to take control of your career.�
Panel Discussions: Aegis organizes various panel discussions across the country. It offers great opportunity to students to interact with leaders and experts
- What you will learn:
� Describe what consulting is and why it is critical to success.
� Use a systematic process to understand problems, analyze needs, and formulate solutions.
� Use numerous methods of eliciting the right information from your clients in the right situations:
Ask questions that cause clients to express their expectation as well as their requirements.
Ask questions that help discover hidden requirements.
Interview customers to the greatest effect to understand the right problem to solve.
� Analyze problems with the help of industry-standard tools such as fishbone diagrams, cause-and-effect diagrams, Pareto charts, etc.
�� Document and present findings and recommendations in a way that gains understanding and acceptance.
�� Help clients prioritize their needs and your recommendations.
EMPTM Live Consulting Project
Application is the acid test for management theory. Without the project element, too much EMPTM content would escape unchallenged. The project enables you to combine content, integrate subject areas and most importantly test ideas directly with feedback from the real world.
An EMPTM represents excellent value for your sponsoring organisation. Each assignment relates specifically back to your employer or some other client firm. It is through the 60-80 day project that your sponsor can really enjoy substantial, measurable payback through savings and increases in efficiency.
And you benefit too. The project represents major part of your EMPTM assessment and is the perfect opportunity to integrate the skills and knowledge you have acquired and apply them to a major business challenge that your organisation faces. A successful project can have a major impact on your reputation and even position within your organisation.
Projects cover every possible subject including: internal strategic reviews, new market entry strategies, change management challenges, business diversification, mergers and acquisitions and performance measurement.
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