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Business Management
Telecom Business
Telecom Technologies
Computer science and Information system
Media and communication
Vendor Certification

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Zhu Heng is from mainland CHINA, he has 6 years of business experience in International Trade, and worked in China and Sweden. Currently doing his One Year MBA/PGP at Aegis.


Telecom Business Courses

TCOMB 100 Telecom Business Trends and Analysis

The course provides strategic analysis of key regulatory, technical, and financial trends impacting the established and new entrant service providers. It analyzes the technology trends underlying many of strategies and the principles the executives are applying as they attempt to build new businesses .A hands-on, applications-based workshop for analytically oriented planners and managers. Drawing heavily on examples and recent forecasts from the telecom industry, this seminar provides the participant with an excellent overview of trends in the telecom industry.

A comprehensive look at the evolving telecoms business world – from shareholder to customer, and all that lies between. This module sets the scene for the rest of the week, and covers key elements of the business environment in which telecoms companies find themselves. The view of shareholders, telecom operators, vendors, service providers, and very importantly, the customer, are all examined. The changing (and increasingly complex) interrelationships between the different players are discussed.

TCOMB 101 Telecoms Industry Outlook

Many challenges and opportunities face the ever-changing communications industry over the next few years, and this module provides a comprehensive analysis of the current situation, as well as predicting future trends, growth markets and technologies – and the strategies that are likely to be employed. The aim is to provide a clearer picture of the way ahead – enabling more informed decisions and choices.

  • Trends and forecasts
  • Mobile Internet – reborn and revitalised
  • The new competitive market
  • Mobile markets
  • Fixed markets
  • The confusing case of convergence
  • Operator strategies
  • 3.G licence
  • Emerging markets – the next bubble?
  • What does it all mean for the vendors?
  • User trends

TCOMB 102 Value Added Services (VAS)

As average revenue per user decrease from voice drops, and voice becomes commoditized, Telcos are increasingly looking at other sources of an additional revenue stream. The end users have also embraced VAS and it contributes substantial additional revenues to different Telcos. Thus Mobile VAS has become an important element in the growth of mobile telephony. This course explores the various aspects of VAS.

TCOMB 103 Telecommunication Regulatory Issues

As in many other industries, regulators of the telecommunications industry have aimed to bring affordable products and services to the general public, while at the same time allowing participating companies to make adequate profits.

All levels of government regulate telecommunications, from the city that controls the placement of telephone wires up to the nation state which issues licenses to broadcast. Because of the nature of telecommunications and the importance of the information it carries, national and international politics are also heavily involved. The purpose of this course is to investigate the institutions that affect the use of telecommunications. Some time will be devoted to the various parts of the government that are involved in this endeavor, such as the Department of Telecommunication, TRAI and TDSAT. The major thrust of the course will be toward the role of international institutions, including the ITU, and UNESCO
This course also includes Tariffs, Billings, Arbitration, cost/ benefit analysis, regulation, policy, Quality of Service performance of Basic and Cellular Mobile Telephone service, TRAI act, Interconnect Agreement, Universal service obligation.

TCOMB 104 Telecom Billing Fundamentals

This course is the guide to telecommunications billing. The outline encompasses the entire end-to-end billing processes, with major focus on the interfaces with OSSs, BSS, network management, finance, marketing, pricing and customer support.

TCOMB 105 IP Billing Fundamentals

Converged telecommunication billing services stand on the verge of radical change. The old rules of circuit switched networks do not apply in the Internet Protocol (IP) world. With the advent of more complex types of applications and services, the usage details required to bill activity must therefore be more dynamic.

TCOMB 106 Interconnect Billing Fundamentals


The end of traditional monopolies and the explosive growth in the number of carriers means that Interconnect billing is beginning to supplant the old, inflexible and costly Accounting Rate System. For carriers new and old alike, Interconnect is a crucially important element of the revenue stream. This expert 2-day seminar gives a real insider's view of how to bill this, one of the fastest growing segments of the market.

TCOMB 107 GPRS and UMTS Billing Fundamentals

GPRS and UMTS IP-based billing is derived from Internet usage records (IURs), which are similar to the call detail records (CDRs) of circuit switched billing. The IUR utilizes fields and functions from the traditional CDR and extends it to monitor a broader range of parameters encompassing:
Session length,
Service level, or
CPU usage.

TCOMB 108 Revenue Assurance Fundamentals

We examine the root causes of billing errors and their potential impact. Tried and tested techniques are described for assessing current performance levels, setting appropriate performance targets, and managing the technology and business processes to achieve an optimal level of revenue assurance. The business case for implementing and maintaining a revenue assurance function is examined and examples of current regulation and the obligations placed on operators are described.

TCOMB 109 Billing Mediation Fundamentals

In a telecommunications network environment, various Network Elements like telephone switches encode and store accounting data, known as Call Detail Records (CDRs), in different formats. The mediation Platforms collect this data, converts it into a normalized output format, and then distributes it to third-party applications such as billing, traffic analysis, fraud management systems etc.

These platform enable service providers to tie in multiple types of network elements into a homogenous architecture. It can handle multiple switches with wide variety of network interface options. It is scalable, open, flexible and highly manageable and is available as a simple low-cost platform to high-end high-availability clustering platform.

This course is the guide to telecommunications billing mediation. The outline encompasses the entire billing mediation processes end-to-end, with major focus on the interfaces with OSSs, BSS, network management, and CRM.

TCOMB 110 Telecom Fraud Mangement

"Telecommunications fraud is one of the largest causes of revenue loss for service providers," said Mr. Idelson. "With the advent of new services such as 2.5G, 3G and VoIP, and as telecom fraud becomes increasingly sophisticated, this problem will only become compounded. To combat this, service providers will need advanced systems that can detect all types of fraud. Failure to do so may result in substantial revenue loss, and no operator can afford that today."

TCOMB 111 Telecommunication Technologies for Sales and Marketing Professionals

A lively overview of the telecom industry, buzzwords., technologies, concepts, and trends, which they need to understand for selling the telecommunication services and products.   Designed with the sales and marketing  professional in mind, this course provides day-to-day examples and basic concepts of bandwidth, 128 kpbs, Telephony, Premises Technologies, Access and Transport Technologies, Voice and Data Convergence, Voice over IP (VoIP), Mobile communication and Wireless and Optical Networking.

TCOMB 112 Adavnced Topics in Telecommunications Management

This course covers advanced topics in the interdisciplinary field of telecommunications management such as Business Support Systems and Operational Support Systems, fraud management, churn management, electronic commerce, ERP, Billing, Provisioning,  internet and intranet development among others

TCOMB 113 Business Support Systems (BSS)

  • Billing
  • CRM
  • Fraud Management
  • Datawarehousing
  • Complaint Handling
  • Web Self-Care and Performance Audit
  • Decision Support Systems
  • IVR
  • Customer Care and Billing
  • Call Center
  • ERP
  • Outside Plant Management

TCOMB 114 Operational Support Systems (OSS) Solutions

  • Mediation
  • Network Inventory Management & GIS
  • Network Fault Management and Performance Management
  • Provisioning
  • Order Management
  • Network Management
  • Enterprise Management System
  • Unified Messaging Service
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